Terms of Service

These Terms of Service (the "Terms") govern access to and use of the Sporit club and academy management system, including the admin panel, the club websites we host, the mobile applications, the application programming interfaces and every related service (together, the "Service"). Sporit is a product of, and the Service is operated by, Stride - F.Z.E, a Free Zone Establishment with limited liability licensed by the Free Zones Authority of Ajman under licence number 56922, with its registered office at Business Centre 1302669, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates ("Sporit", "we", "us"). Our contact details are on the Contact page.

By creating a club on the Service, signing an order form that refers to these Terms, or signing in to the Service, you agree to these Terms. If you act for a club, academy or other organisation (the "Customer"), you confirm that you are authorised to bind it, and "you" in these Terms means the Customer.

If you are a parent, guardian, player, coach or member of staff signing in to a club's Sporit, the club is the Customer. Sections 7, 8, 9, 13, 16 and 17 apply to you directly; the rest describe the agreement between Sporit and the club.

Where an order form, quotation or written agreement signed by both Sporit and the Customer conflicts with these Terms, that document prevails for the Customer it names.

Sporit provides the Service to the Customer on a subscription basis. The Service lets the Customer run tryouts, enrolment, payments, training, matches, communication with families, a store, leagues, orders to suppliers, documents and reporting, through an admin panel for management and an app for coaches, parents and players, and optionally a website and app carrying the Customer's own brand.

We may improve, add to or change the Service over time. We will not remove a Module the Customer has paid for during a paid period without offering a materially equivalent capability or a pro-rata refund for the remainder of that period.

The Customer configures the Service for its own club: its programs, age groups, fees, currency, time zone, languages, staff roles, rating metrics and which Modules are on. Sporit does not decide any of these for the Customer and is not responsible for how the Customer configures them.

After a demo we may set up a Sandbox carrying the prospective Customer's name, crest and colours and a small fictional roster. A Sandbox is available for seven days from the day we send the sign-in details, unless we agree otherwise in writing. At the end of that period access is withdrawn and the Sandbox is archived; its contents are deleted within ninety days unless it is converted into a subscription.

A Sandbox is for evaluation. It must not be used to run a real club, to collect real payments or to hold real personal data about children or families. A Sandbox is provided as is, without the availability and support commitments in section 11.

Converting a Sandbox into a subscription keeps the Customer's configuration and branding and replaces the fictional roster with the Customer's own data, imported or entered by the Customer.

Subscription fees, the plan, the Modules included and the billing period are set out in the order form or the plan the Customer selects when going live. Fees are stated exclusive of value added tax and similar taxes, which are added where they apply.

Fees are payable in advance for each billing period. Where the Customer pays by card, the card is charged on the first day of each period. Where we agree to invoice, invoices are due within fourteen days of the invoice date. We may suspend the Service under section 12 if an invoice is more than thirty days overdue, after giving at least seven days' written notice.

We may change the fees for a subsequent billing period by giving at least thirty days' written notice before that period begins. The Customer may end the subscription at the end of the current period rather than accept the change.

Fees are non-refundable except where these Terms say otherwise or the law requires it.

Family Payments are payments between a family and the Customer. Sporit is not a party to them, does not sell training, kit or league places, and is not responsible for the Customer's pricing, refund policy, quality of coaching or any dispute between the Customer and a family.

Card payments are processed by Stripe under the Customer's own Stripe account and the Stripe Services Agreement, which the Customer accepts when connecting that account. Stripe's fees are deducted by Stripe from each payment before payout to the Customer; the Service shows the Customer the gross amount, Stripe's fee and the net. Sporit never receives, stores or sees full card numbers.

Bank transfers and cash are paid directly to the Customer. The Service records them, holds the receipts families upload, and lets the Customer's staff confirm them. Sporit does not hold, move or reconcile the Customer's money.

The Customer is responsible for issuing any receipts or tax invoices to families that its local law requires, for applying its own refund and withdrawal rules through the Service's settings, and for the accuracy of the fees it configures.

The Customer decides who may sign in and with what role and permissions. Staff and coach accounts are created by the Customer. Parent and guardian accounts are created when a family registers on the Customer's website or app or is invited by the Customer. A player's own login is created by the Customer or by the player's parent or guardian, never by a child registering on our public site.

Each User must keep their password confidential, must not share an account, and must tell the Customer at once if they suspect unauthorised use. The Customer is responsible for what is done under its Users' accounts, except where the act results from Sporit's breach of section 10.

A User may delete their own account from inside the app. Deleting a parent's account ends the open enrolments of children who have no other linked parent, removes their files and personal records, and leaves the Customer's payment and match records in place under an anonymised name, so the Customer's accounts still add up. The month in progress stays owed to the Customer.

The Service is built for clubs that train children. Personal data about a child is entered by the Customer or by the child's parent or guardian, and the Customer is the controller of it. The Customer must have a lawful basis to collect it and, where its law requires, the consent of a parent or guardian.

The Service enforces protections for minors that the Customer cannot switch off: a player under eighteen cannot receive private messages and uses group chats only; a parent or guardian can switch messaging off for their child; every group chat can be moderated by the Customer's staff; identity documents and photos are visible only to the child's family and the Customer's staff.

Families use the Customer's website and app under the Customer's own terms and privacy notice, which the Customer publishes through the Service and which families accept when they register. Those documents are the Customer's, not Sporit's.

No one may use the Service to:

• break the law, or infringe anyone's rights, including a child's right to privacy;
• harass, threaten, bully or groom any person, or send content that is abusive, sexual, discriminatory or otherwise inappropriate for a service used by children;
• access another club's data, another User's account or any part of the Service you are not permitted to access, or probe, scan or test the Service's security without our prior written agreement;
• upload malware, scrape the Service, overload it, or interfere with its operation;
• resell, sublicense or offer the Service to third parties other than the Customer's own Users, or build a competing product from it;
• collect payments that are not for the Customer's own activities, or use the Service to launder money or evade tax.

We may remove content and suspend a User or a Customer that breaches this section. Where the safety of a child may be at risk we may act first and inform the Customer afterwards, and we will cooperate with the authorities where the law requires.

Ownership

Customer Data belongs to the Customer. The Customer grants Sporit a non-exclusive licence to host, copy, process, transmit and display Customer Data only as needed to provide the Service, to prevent or address service or security problems, or as the Customer instructs.

Roles

For personal data in Customer Data, the Customer is the controller and Sporit is the processor. For the personal data of the Customer's staff used to administer the account, and for visitors to sporit.app, Sporit is the controller, as described in our Privacy Policy.

Processing terms

As processor, Sporit will:

1. process personal data only on the Customer's documented instructions, which include these Terms and the Customer's use of the Service's settings, unless the law requires otherwise, in which case we will tell the Customer first where we may;
2. ensure that every person we authorise to process personal data is bound by confidentiality;
3. apply the technical and organisational measures described on our Security page, and not reduce them during the subscription;
4. engage sub-processors only from the list on our Security page, remain responsible for them, and give the Customer at least thirty days' notice before adding one, during which the Customer may object on reasonable data-protection grounds and, if we cannot resolve the objection, end the affected Module or the subscription with a pro-rata refund;
5. help the Customer respond to requests from individuals to exercise their rights, and with data-protection impact assessments and consultations with authorities, so far as the Service allows;
6. tell the Customer without undue delay, and in any case within seventy-two hours of becoming aware, of a personal data breach affecting Customer Data, with the information the Customer needs to meet its own notification duties;
7. at the end of the subscription, make Customer Data available for export and then delete it as set out in section 13;
8. make available the information needed to show compliance with this section, and allow audits by the Customer or an auditor it appoints, on reasonable notice, no more than once a year unless a breach or an authority requires otherwise, and at the Customer's cost.

International transfers

Customer Data is hosted in the European Union (Ireland). Some sub-processors act from other countries; where a transfer of personal data out of the Customer's jurisdiction results, we rely on the safeguards named on our Security page, including the European Commission's standard contractual clauses where they apply, and we will enter into any additional transfer terms the Customer's law requires.

The Customer's duties

The Customer is responsible for the lawfulness of the personal data it and its Users enter, for the notices it gives and the consents it obtains from families, for keeping Customer Data accurate, and for configuring roles and permissions so that its staff see only what they need.

We aim to keep the Service available at all times and to schedule maintenance that needs downtime outside the Customer's training hours, with notice in the admin panel. We do not promise uninterrupted availability. If the Service is unavailable for reasons within our control for more than twenty-four hours in a calendar month, the Customer may claim a credit of one day's fees for each further full day of unavailability, up to the fees for that month, by writing to us within thirty days.

Support is by email at the address on the Contact page, in English and Arabic, on working days. We respond to a report that the Service is down or that money is being wrongly charged as a priority. During the first days after going live we work alongside the Customer's staff by arrangement.

The mobile applications are distributed through Apple's App Store and Google Play under their terms. A white-label app is published under the Customer's own developer accounts or under ours on the Customer's behalf, as agreed in the order form; store review times are outside our control.

We may suspend all or part of the Service, or a User's access, where: an invoice is more than thirty days overdue after notice; the Customer or a User is in material breach of section 9; continued operation would create a security or legal risk to Sporit, other customers or the people whose data we hold; or a law or authority requires it. We will limit a suspension to what is needed, tell the Customer why, and restore access as soon as the cause is resolved.

Suspension does not end the subscription and does not relieve the Customer of fees for the period, except where the suspension was not justified under this section.

The subscription runs for the billing period chosen and renews for the same period unless either party gives notice of non-renewal at least thirty days before the period ends. Either party may end the subscription at once by written notice if the other materially breaches these Terms and does not remedy the breach within thirty days of notice, or becomes insolvent.

For thirty days after the subscription ends, the Customer's administrators may still sign in to export Customer Data: players, parents, enrolments, payments and the ledger, in spreadsheet form, and the files families uploaded. After that period we delete Customer Data from our live systems within ninety days, and from backups within a further seven days, except records we must keep by law or that are needed to establish or defend legal claims, which we keep only for that purpose and for as long as needed.

Families keep their own accounts after their club leaves the Service only where they belong to another club on the Service; otherwise their accounts are deleted with the Customer's data.

Sections that by their nature should survive the end of the subscription do so, including sections 6, 10, 13, 14, 15, 16 and 17.

Sporit and its licensors own the Service, its software, design, documentation and the Sporit name and marks. These Terms give the Customer a right to use the Service, not ownership of it. The Customer owns its own name, crest, colours, content and Customer Data, and grants Sporit the right to display them within the Service and, for a white-label website or app, to publish them under the Customer's brand on the Customer's behalf.

Drills the Customer's coaches draw are the Customer's. Drills marked as shared are licensed to other customers of the Service for their own coaching, without attribution, for as long as they remain shared.

We may use feedback the Customer gives us about the Service without obligation. We may name the Customer as a customer, with its crest, only with its prior written agreement, which it may withdraw at any time.

Each party will keep the other's confidential information confidential, use it only for the purposes of these Terms, and protect it with at least the care it applies to its own. This does not cover information that is public through no fault of the receiving party, already known to it, independently developed, or that must be disclosed by law, in which case the receiving party will give notice where it may.

Sporit warrants that the Service will perform materially as described on sporit.app and in the admin panel, and that we will provide it with reasonable skill and care. If the Service does not, the Customer's remedy is for us to correct the problem or, if we cannot within a reasonable time, to end the subscription and refund the fees for the period in which the problem occurred.

Except as stated in this section, the Service is provided without other warranties, express or implied, including of merchantability, fitness for a particular purpose or non-infringement, to the extent the law allows. Sporit does not warrant that the Service will meet the Customer's regulatory obligations, which depend on how the Customer uses and configures it.

Neither party is liable to the other for indirect or consequential loss, loss of profit, revenue, goodwill or data (other than loss of Customer Data caused by Sporit's breach of section 10), however arising. Each party's total liability under or in connection with these Terms in any twelve-month period is limited to the fees paid by the Customer to Sporit in the twelve months before the event giving rise to the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, for breach of confidentiality, or for anything that cannot be limited by law.

The Customer will defend and indemnify Sporit against third-party claims arising from Customer Data, from the Customer's breach of section 8, 9 or 10, or from the Customer's relationship with its families and staff. Sporit will defend and indemnify the Customer against third-party claims that the Service, used as permitted, infringes a third party's intellectual property, and may resolve such a claim by modifying or replacing the Service or, if that is not commercially reasonable, ending the subscription with a pro-rata refund.

We may update these Terms. For changes that reduce the Customer's rights or increase its obligations we will give at least thirty days' notice by email to the Customer's administrators and in the admin panel, and the change takes effect at the start of the Customer's next billing period; the Customer may end the subscription before then rather than accept it. Other changes take effect when published here, with the date at the top of this page updated. Continued use after a change takes effect is acceptance of it.

These Terms are governed by the laws of the United Arab Emirates, and the parties submit to the exclusive jurisdiction of the courts of Ajman, United Arab Emirates, except that either party may seek an injunction in any court to protect its intellectual property or confidential information. Where the Customer is a consumer under its own law, nothing in this section removes protections that law gives it.

Notices to Sporit go to the email address on the Contact page; notices to the Customer go to the email addresses of its administrators in the admin panel. Neither party is liable for failure caused by events beyond its reasonable control, other than payment obligations. The Customer may not assign these Terms without our written consent; we may assign them to a successor of our business on notice. If a provision is unenforceable the rest remain in force. These Terms, with the order form and the documents they refer to, are the whole agreement between the parties on their subject and replace earlier discussions. Where the English and Arabic texts differ, the English text prevails.